Our virtual assistants can take on as much or as little as you want.
YOU’VE GOT A TEAM AT YOUR BACK!
We're the best of the best
US Trained
We hire native English speaking virtual assistants from US & Canada. No language barriers for you or your customers.
Delegate Your Daily Tasks
Our clients say their VAs take care of 80-90% of their daily tasks. Free up your own time to market and grow your business.
High Level of Insight & Skills
Our VAs are experienced professionals, fully trained in the daily responsibilities of your local service business.
WHAT WE DO
Our Services
Phone Calls
Handling phone calls is one of the biggest distractions during the day. Don’t let them slow you down any longer. Our virtual assistants and receptionists are experts on the phone. Whether you want us to handle incoming calls or make follow-up calls, we can handle it.
Scheduling
Whether you want us to manage your personal schedule or schedule your teams for jobs, we can do both. We’ll handle coordinating between teams and making sure every appointment is covered.
Billing
At the end of the day this can often be overlooked and forgotten. Not anymore. Our VA’s can take care of billing customers for you. We can send invoices, follow up with customers and charge credit cards through your payment processor.
Emails
We’ll manage your inbox, keeping it clean and organized. We’ll also respond to customer and any other inquiries. If you have templates you like to use, we can also work with those.
Manage Teams
For most of our clients we manage their teams. Cleaning teams, painting crews and even master electricians. We’ll schedule their day, send them customer details and be available for any problems that come up throughout the day.
Recruiting
Struggling to find new employees? We can assist you in posting ads, looking through candidate profiles, reviewing applications and scheduling phone interviews.
Customers
Our VA’s are trained professionals when it comes to customer service. We can handle complaints, follow up surveys and answer any questions for them.
Customers
If you have daily admin tasks or paperwork that needs to be completed just let us know how you’d like it done and we’ll make sure it’s completed.
Marketing
We can also take care of basic marketing tasks such as follow-up for you. Whether that’s through follow-up calls, replying to lead services such as thumbtack, or emailing prospects.
IT'S SERIOUSLY AS EASY AS 1-2-3!
How It Works
01
Schedule a Call
First, you’ll schedule a call with us to discuss your business and how we can help you by clicking the yellow “Schedule a Call” button to the left. Then, once you decide to move forward with a wonderful new VA you notify us so we can send over our contract (month-to-month) for you to look through. Once signed, we will put the initial charge through for the package you have chosen and we will then begin work on our end for your company.
02
Fill Quizs
You will begin receiving our short, but helpful onboarding email series walking you through each step as we get started. In it, there are a couple of short questionnaires we ask you to fill out which will help us to match you with a VA we think will be a good personality fit for you and the Shine-This team.
03
Getting Started
Our team will reach to go over getting started in-depth, as well as to coordinate VA interviews so you have a chance to meet the VAs we think will fit right-in at your company.
04
Setup
Once you have interviewed and selected a VA, we will begin onboarding them for you. This includes helping you get them setup in your phone & email systems, meeting your teams, and how to work together.
05
Supercharge
Lastly, we will be checking-in regularly to see how they are doing, if there is any other areas we can assist with, or if you have any concerns throughout.
Stop trying to be everyone in your business. Here's what our VAs can manage for you.
Your Job...
Delegate To Your Virtual Assistant
This will make sure you're not wasting time trying to juggle a dozen different tasks.
Restart Your Personal Life
Get back into old hobbies, reconnect with friends, and create healthy boundaries between your business and personal life.
Our Job...
Schedule jobs for your technicians...
And deal with any customer issues, so you never have to worry about making your everything lines up.
Send reminders to your teams and clients... So you’ll never worry about a no-show or lock-out again!
Manage all customer communications
Phones, texts, emails, and live chat...all handled! So you can be sure your customers are well-taken care of.
Assist with Daily Admin.. So you never have to worry about wasted time again!
Our Packages
Choose the virtual assistant package that’s right for you. You can always change your package later.
Virtual Assistants
- Ideal for smaller businesses
- Great for handling 2-3 core business tasks daily.
- Free up your time, focus on your personal strengths
- A dedicated, US-based assistant with industry experience
Virtual Managers
- Work on your business, not in it
- Ideal for more established businesses who require a full-time manager overseeing the office
- Perfect for managing 90% of your business day to day tasks
- Allows you to travel extensively or gradually become an absentee owner
THEY LOVE US
Case Study
How Our VA Closed a $92,000 Deal And Let Brandon Quit His Day Job
Our VA was taking care of day to day operations including outbound marketing when she found a warm lead for a long term commercial contract. Using her customer service skills and knowledge of the business she closed the deal upwards of $92,000 and let Brandon quit his job.
Stop spending Sunday night dreading Monday morning
If you’re ready to take the next step and learn more about hiring a VA, schedule a call with us and we’ll answer any questions you have.